Ilana Sussman
About Ilana Sussman
Ilana Sussman is an Account Manager with extensive experience in customer success, change management, and training. She has held various roles in healthcare and marketing, contributing to her diverse skill set and ability to drive success for clients.
Current Role at Pepper
Ilana Sussman currently serves as an Account Manager at Pepper, a position she has held since 2023. In this role, she is responsible for managing client accounts and ensuring their needs are met effectively. Her experience in customer success and project management allows her to leverage her skills to drive success for clients in the New York City Metropolitan Area.
Previous Experience in Customer Success
Ilana has extensive experience in customer success, having worked at Aktana in various roles from 2017 to 2022. She began as a Senior Customer Success Analyst and progressed to positions such as Customer Success Manager for Europe and Manager of Delivery Consultants for the Americas. Her work involved managing client relationships and ensuring successful project outcomes across different regions, including Europe and the Americas.
Background in Healthcare and Marketing
Ilana Sussman has a diverse background that spans both healthcare and marketing industries. She worked as a Business Development Analyst at LifeBridge Health from 2013 to 2015 and later transitioned to roles in customer success and project management. This combination of experiences has equipped her with a unique skill set that enhances her ability to address client needs and drive successful outcomes.
Education and Academic Qualifications
Ilana holds a Master of Science (MS) in Applied Information Technology and Information Systems Management from Towson University. She also earned a Bachelor of Arts (BA) in Health Administration and Policy, with a minor in Sociology and a certificate in Media and Communications from the University of Maryland Baltimore County. Her academic background supports her expertise in managing projects and understanding complex systems.
Internship Experience
Ilana's early career included several internships that provided foundational experience in various fields. She interned at the Sickle Cell Disease Association of America in 2011 and at TechAmerica, powered by CompTIA, in 2011. Additionally, she worked as an Administrative Intern at Rainbow Adult Day Care Center of Rockville LLC in 2010. These roles contributed to her understanding of organizational dynamics and client communication.