Andrea Desmond
About Andrea Desmond
Andrea Desmond is a Technical Support Associate II at Percolate Inc., where she has worked since 2018. She has a diverse background in customer service and management, with previous roles at companies such as The Real Deal, Guess Factory, and Victoria's Secret.
Current Role at Percolate Inc.
Andrea Desmond currently holds the position of Technical Support Associate II at Percolate Inc. in New York, New York. She has been with the company since 2018, contributing to customer support initiatives for over five years. In this role, she focuses on providing technical assistance and ensuring customer satisfaction through effective problem-solving and communication.
Previous Experience in Customer Support and Management
Before joining Percolate Inc., Andrea Desmond gained extensive experience in customer support and management roles across various companies. She worked as a New Business Development associate at The Real Deal for eight months in New York from 2017 to 2018. Additionally, she served as a Co-Manager at Guess Factory in the United Kingdom for three months in 2016 and held multiple positions at American Eagle Outfitters, including Assistant Store Manager and Key Holder, from 2014 to 2015.
Retail Experience
Andrea Desmond has a solid background in retail, having worked in various capacities at well-known brands. She was a Sales Associate at Victoria's Secret from 2010 to 2014, specializing in the Pink line. She also held positions at Zumiez as First Assistant Manager and at Guess?, Inc. as Store Manager. Her retail experience spans multiple states, including Ohio, Pennsylvania, and California.
Educational Background
Andrea Desmond earned a Bachelor of Arts degree in Communication from the University at Buffalo. She completed her studies from 2009 to 2013, gaining foundational knowledge that supports her roles in customer support and management.