Heather Sophia Gordon Athié
About Heather Sophia Gordon Athié
Heather Sophia Gordon Athié is a Senior Global Customer Success Manager with extensive experience in customer relations and business development. Currently based in Stockholm, she has held various roles at Mynewsdesk and Percolate, contributing significantly to client success and digital transformation initiatives.
Current Role at Mynewsdesk
Heather Sophia Gordon Athié serves as the Key Account Manager and Agency Relations at Mynewsdesk, a position she has held since 2012. In this role, she has accumulated over a decade of experience in managing key accounts and fostering agency relationships in Stockholm, Stockholms Lan, Sweden. Additionally, she has served as Head of Retention UK since 2016 and as Account Director since 2014, further solidifying her expertise in customer success and account management.
Experience at Percolate Inc.
Heather has been with Percolate Inc. as a Senior Global Customer Success Manager since 2017. During her tenure, she played a key role in the company achieving the highest score in the Onboarding and Support category of The Forrester Wave™: Social Relationship Platforms, Q2 2015 Report. She contributed to the development of a five-stage system to address unique client needs and enhance brand communication strategies. Additionally, she has been instrumental in integrating Percolate with clients' strategic technology systems to support digital transformation.
Educational Background
Heather studied at the University of Edinburgh School of Philosophy, Psychology and Language Sciences, where she earned a Master of Arts in Anthropology and Geography from 2003 to 2007. She also attended ESCP Business School, focusing on Economics, Marketing, International Finance, and Law from 2007 to 2009. In 2015, she completed a course at Squared Online, specializing in Marketing.
Previous Work Experience
Prior to her current roles, Heather held various positions in different organizations. She worked as a Publisher at Raconteur from 2010 to 2011 in London, United Kingdom. Additionally, she served as a Consultant at CNBC for one month in 2007 and worked as a Research Consultant at Tgr Research from 2008 to 2009 in Paris, France. Her early career included roles as a Campus Representative for L'Oréal and as a Dealer and Student Manager for Southwestern Advantage.