Karen Johnson
About Karen Johnson
Karen Johnson is a Telecom & Infrastructure Implementation Manager at Performant Financial Corporation, where she has worked since 2014. With extensive experience in the telecommunications sector, she has successfully implemented new standards and simplified processes across various organizations.
Work at Performant Financial Corporation
Karen Johnson has served as the Telecom & Infrastructure Implementation Manager at Performant Financial Corporation since 2014. In this role, she has focused on implementing new standards in organization, process, and documentation. Her contributions have led to sustained improvements within the company, demonstrating her ability to influence positive change in telecom and infrastructure operations.
Previous Experience in Telecommunications
Prior to her current position, Karen Johnson accumulated extensive experience in telecommunications management. She worked at Wells Fargo Bank as a Voice and Data Manager for 15 years, from 1983 to 1998. Following that, she held the role of Infrastructure Implementation Project Manager at Providian Financial from 1998 to 2005. She continued her career at Washington Mutual as a Voice Implementation Project Manager from 2005 to 2009, and later at First Republic Bank as Telecommunications Implementation Project Manager from 2010 to 2013.
Background in Infrastructure Implementation
Karen Johnson's background includes a significant focus on infrastructure implementation across various organizations. Her role at Texaco from 1979 to 1982 marked the beginning of her career in this field. Throughout her professional journey, she has been recognized for her ability to simplify processes in call center infrastructure implementations and upgrades, contributing to more efficient operations.
Achievements in Project Management
Karen Johnson has a proven track record of delivering top-quality service in her project management roles. She is known for restoring confidence in technology groups by ensuring non-service impacting implementations. Her efforts have resulted in the establishment of new standards that have been maintained even after her transition to other roles or companies.