Nancy Jenkins
About Nancy Jenkins
Nancy Jenkins serves as the Lead Network and PC Specialist III at Performant Corp, where she has worked since 2011. She specializes in desktop support, process improvement, and technical training, contributing significantly to the company's IT infrastructure and user satisfaction.
Work at Performant
Nancy Jenkins has served as the Lead Network and PC Specialist III at Performant Corp since 2011. In this role, she has been instrumental in overseeing desktop support and network operations. Her responsibilities include architecting, packaging, testing, and deploying desktop and laptop operating system builds, ensuring compliance with corporate and security standards. Jenkins has also directed significant projects, such as the company-wide upgrade from Office 2013 to Office 365, which affected over 500 staff members and more than 50 remote employees.
Education and Expertise
Nancy Jenkins studied at Howard College, where she focused on Computer Science with an emphasis on Information Systems and Networking. She earned an Associate of Arts and Sciences (AAS) degree from 2000 to 2003. Her educational background has provided her with a solid foundation in technical skills, which she continues to enhance through on-the-job training, online research, and external courses.
Background
Jenkins has built a strong professional network across multiple locations, including Grants Pass, Lathrop, Livermore, Sunrise, and San Angelo. Her ability to foster relationships with peers has contributed to effective collaboration and communication within her team. She has maintained a focus on improving processes and enhancing user satisfaction throughout her career.
Achievements
Nancy Jenkins has authored procedures and solutions for desktop support using Confluence, contributing to a comprehensive knowledge base that addresses common issues and solutions. Her commitment to maintaining a 'gold image standard' for OS builds reflects her dedication to meeting corporate and security requirements. Jenkins is passionate about bolstering the Performant brand reputation through her work.