Rob Ossian
About Rob Ossian
Rob Ossian serves as the Director of Customer Operations at Performive, where he has worked since 2023. With over 25 years of executive-level experience, he has held various leadership roles in operations across multiple companies, demonstrating a strong ability to drive operational excellence and enhance customer satisfaction.
Work at Performive
Rob Ossian has been serving as the Director of Customer Operations at Performive since 2023. In this role, he is responsible for overseeing customer operations, ensuring high levels of service delivery, and driving operational efficiency. His leadership is focused on enhancing customer satisfaction and optimizing processes within the organization. Performive is based in Austin, Texas, where Ossian continues to contribute to the company's growth and success.
Previous Experience in Operations Management
Prior to joining Performive, Ossian held several key positions in operations management. He worked at Indeed Flex as the Director of Operations from 2022 to 2023. Before that, he was the Vice President of Operations and COO at Codero from 2019 to 2022. His experience also includes roles as Senior Manager at Forcepoint and Operations Manager at MessageOne, INC. Additionally, he spent seven years at Dell in a Senior Manager role, contributing to various operational initiatives.
Educational Background
Rob Ossian studied at Western Governors University, where he earned a Bachelor of Science degree in Business with a focus on Information Technology Management. His studies spanned from 2016 to 2018, equipping him with the knowledge and skills necessary for his extensive career in operations and management.
Achievements in Operational Excellence
Ossian has a proven track record of driving operational excellence throughout his career. He successfully led the turnaround of a private equity-owned SaaS Hosting and Professional Services company, achieving a 340% revenue growth. He implemented a Sales/Support strategy for $500MM markets, resulting in $12MM in annual savings. His leadership has also increased Customer Satisfaction scores from 62% to 95% while reducing operational costs by 41%.
Leadership and Team Management Skills
With over 25 years of executive-level experience, Ossian is known for his creative and motivational leadership style. He excels in recruiting, managing, and inspiring high-performance teams, both in startups and Fortune 500 organizations. He has successfully managed a globally distributed team of over 200 members, enhancing customer experiences and maintaining a high employee retention rate of 94% over seven years.