Andrew Raymond
About Andrew Raymond
Andrew Raymond serves as the Head of Customer Success at PermitFlow, a position he has held since 2024. He has extensive experience in customer success and operations, having previously worked at Fieldwire by Hilti in various roles for over five years.
Current Role at PermitFlow
Andrew Raymond serves as the Head of Customer Success at PermitFlow, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and retention, leveraging his extensive experience in customer success management. His leadership aims to empower clients and ensure they derive maximum value from the company's services.
Previous Experience at Fieldwire by Hilti
Prior to joining PermitFlow, Andrew Raymond worked at Fieldwire by Hilti for several years, where he held multiple positions. He began his career there as a Sales Development Representative in 2018 and progressed through various roles, including Account Executive, Account Manager, and Operations Analyst. He eventually became the Sr. Manager of the Customer Success Team, leading a team of 15 professionals and supporting numerous enterprise and SMB clients in the construction sector.
Leadership and Management Skills
Andrew Raymond possesses core competencies in leadership, management, customer retention, and revenue growth. His experience in managing customer success teams has equipped him with the skills necessary to drive customer satisfaction and foster a culture of collaboration and innovation within his teams.
Educational Background
Andrew Raymond earned a Bachelor of Arts (BA) in Political Science from the University of California, Berkeley, where he studied from 2010 to 2014. His educational background has provided him with a strong foundation in analytical thinking and communication, which he applies in his professional roles.
Early Career at WALKINTOUR
Before his tenure at Fieldwire by Hilti, Andrew Raymond worked as Operations Lead at WALKINTOUR from 2015 to 2018. In this role, he contributed to operational efficiencies and team management on the West Coast, USA, further developing his expertise in customer service and operations.