Kara Herbeck
About Kara Herbeck
Kara Herbeck is the Senior Manager of Member Growth and Experience at Perry Health in New York, with extensive experience in customer and operations management across various companies in the hospitality and health sectors.
Current Position: Senior Manager, Member Growth + Experience
Kara Herbeck currently holds the position of Senior Manager, Member Growth + Experience at Perry Health in New York, New York, United States. Her role focuses on enhancing member engagement and experience. One of her notable achievements in this position is the implementation of a member growth strategy that resulted in a 15% increase in member engagement within the first six months. Additionally, she organized and led a community outreach program, partnering with local organizations to provide health education workshops.
Professional Background at Capsule
Before her current role at Perry Health, Kara Herbeck worked at Capsule in New York, New York. She served as Customer Experience Manager from 2021 to 2022 and as Pharmacy Operations Manager in 2021. During her tenure, she developed a comprehensive training program for new hires that significantly reduced onboarding time by 20%.
Experience at TWA Hotel and Hilton
Kara Herbeck worked as Director Of Front Office at TWA Hotel from 2019 to 2021 in the Greater New York City Area. Under her leadership, the team achieved the highest guest satisfaction scores in the hotel's history. Additionally, Kara has considerable experience with Hilton, where she served in various roles, including Director Of Rooms in Providence, Rhode Island, and Front Office Manager in Boston, Massachusetts. She also spearheaded a digital transformation project at Hilton, introducing a new mobile check-in system that improved guest check-in times by 30%.
Educational Background
Kara Herbeck studied at Johnson & Wales University, where she earned a Bachelor of Science in Hotel and Lodging Management. She attended from 2010 to 2014, focusing on Hospitality Administration/Management.
Recognitions and Publications
In 2018, Kara Herbeck received the 'Manager of the Year' award at Hilton for her outstanding leadership and operational excellence. She has also contributed to the industry by publishing an article in 'Hospitality Management Today' that discusses innovative customer experience strategies in the hospitality sector.