Silvia C.
About Silvia C.
Silvia C. is the Member Experience Lead at Perry Health in New York, with a background in healthcare administration and management.
Current Role as Member Experience Lead at Perry Health
Silvia C. currently holds the position of Member Experience Lead at Perry Health in New York, New York. In her role, she develops and implements onboarding materials, schedules, and training programs for new hires. She is responsible for managing the hiring process which includes resume reviews and conducting interviews. Additionally, Silvia coaches team members to help them meet their goals and conducts call audits to ensure quality performance. She also assists in strategic planning and setting data-driven goals/KPIs to drive efficient growth.
Past Experience at Eden Health
Silvia C. worked at Eden Health in various roles from 2020 to 2022. Initially, she served as a Clinical Associate for 9 months before transitioning to the role of Mental Health Navigator, a position she held for 2 years. During her tenure at Eden Health, she was based in New York, New York.
Work History at NYU Langone Health
Before joining Perry Health, Silvia C. had a significant tenure at NYU Langone Health. From 2014 to 2020, she served as Program Coordinator, managing various administrative tasks and contributing to the overall program efficiency. Prior to that role, from 2012 to 2014, she worked as a Senior Secretary I in the Skin and Cancer Unit. Her early career at NYU Langone Health demonstrates a strong foundation in healthcare administration and support roles.
Educational Background in Healthcare Management
Silvia C. pursued her studies at New York University, where she focused on Health/Health Care Administration/Management, obtaining a degree in Healthcare Management. Her academic journey lasted from 2010 to 2013, equipping her with the essential knowledge and skills necessary for her roles in healthcare administration.
Contributions to Perry Health
At Perry Health, Silvia C. has played a key role in the development of processes that support both short-term and long-term company objectives. Her responsibilities include creating and refining onboarding materials, managing the hiring process, and conducting training programs for new hires. Additionally, Silvia contributes to strategic planning initiatives and helps set data-driven goals/KPIs to promote efficient growth within the company.