Lucas Moreno
About Lucas Moreno
Lucas Moreno is a Customer Service Associate at Perry Street Software, specializing in user support and content moderation. He has a diverse background in education, operations support, and communications, with experience in various roles across Brazil.
Work at Perry Street Software
Lucas Moreno has been employed at Perry Street Software since 2019 as a Customer Service Associate. In this role, he conducts quality assurance testing for the company's applications, ensuring an optimal user experience. He utilizes the Zendesk platform to provide customer support, which enhances user satisfaction and engagement. Additionally, he is involved in content moderation to ensure compliance with community guidelines and standards.
Previous Employment Experience
Prior to his current position, Lucas Moreno held various roles in different organizations. He worked as an Operations Support Analyst at Rosneft for 7 months in 2019 and as a Procurement Assistant for 5 months in 2018. He also served as a Business English Teacher at Alliance Group from 2017 to 2018, and as a Communications Officer at Idesam for 11 months during the same period. His experience includes a brief stint as a Logistics Runner at OBS - Olympic Broadcasting Services in 2016 and guest relations at Presence Switzerland for 1 month in the same year.
Teaching Experience
Lucas Moreno has extensive experience in education, having worked as an English Teacher at Yazigi Internexus from 2012 to 2016. He taught for four years in the Manaus area, Brazil. He also taught Business English at Alliance Group for one year from 2017 to 2018. His teaching roles contributed to his communication skills and ability to engage with diverse audiences.
Educational Background
Lucas Moreno studied at Universidade Federal do Amazonas, where he earned a Bachelor's Degree in Communications with a focus on Public Relations. His studies spanned from 2012 to 2017, providing him with a solid foundation in communication principles and practices.
Translation and Community Moderation
In addition to his customer service role, Lucas Moreno conducts translation of support documentation and app content for SCRUFF and Jack'd into multiple languages. He also moderates community and member profiles to maintain a safe and welcoming environment for users, ensuring compliance with community guidelines.