Erica Shuere
About Erica Shuere
Erica Shuere is a QA Specialist at Persado, where she manages backend coding for quality assurance processes using JavaScript, HTML, and CSS. She has a background in Political Economy from the University of California, Berkeley, and has worked in various roles that enhance her expertise in quality assurance and brand voice management.
Work at Persado
Erica Shuere has been employed at Persado since 2019, serving as a QA Specialist. In this role, she manages backend coding of quality assurance processes utilizing JavaScript, HTML, and CSS. This enhancement to her role was implemented in 2021. Prior to her current position, she briefly worked in Campaign Management at Persado for two months in 2019. Throughout her tenure, she has developed a more efficient onboarding process for the Operations team by introducing Knowledge Checks aimed at identifying and improving weaknesses in QA processes.
Education and Expertise
Erica Shuere completed her secondary education at Villanova Preparatory School from 2011 to 2015. She then pursued higher education at the University of California, Berkeley, where she studied Political Economy and earned a Bachelor of Arts degree from 2015 to 2019. Her educational background provides her with a solid foundation for her work in quality assurance and campaign management.
Background
Before joining Persado, Erica Shuere worked as a Call Center Specialist at UC Berkeley from 2016 to 2018. This role contributed to her skill set in communication and customer service. Her experience at UC Berkeley, combined with her current role at Persado, has equipped her with a diverse range of skills applicable to quality assurance and operational efficiency.
Brand Voice Management
In her role at Persado, Erica Shuere retains and applies a comprehensive understanding of brand voice and grammar preferences for over 20 brands. This includes notable clients such as US Bank, Tapestry Brands, GAP Brands, LendingClub, and Mr. Cooper. Her ability to manage brand voice effectively is a key aspect of her contributions to quality assurance processes.