Federico Rossi
About Federico Rossi
Federico Rossi is a Senior Director of Customer Success at Persado, where he has worked since 2017. He has extensive experience in consulting and account management, having previously held positions at Deloitte Consulting, Accenture, and Upstream.
Current Role at Persado
Federico Rossi serves as the Senior Director of Customer Success at Persado. He has held this position since 2017, contributing to the company's focus on enhancing customer experiences and driving success through innovative solutions. In this role, he oversees customer engagement strategies and ensures that clients derive maximum value from Persado's offerings.
Previous Experience at Persado
Prior to his current role, Federico Rossi worked at Persado as an Account Director from 2012 to 2017. In this capacity, he managed key client relationships and led initiatives to improve customer satisfaction and retention. His experience in this position laid the groundwork for his advancement to Senior Director.
Professional Background in Consulting
Federico Rossi has a solid foundation in consulting, having worked at Accenture as a Consultant from 2004 to 2008 and at Deloitte Consulting as a Senior Consultant from 2008 to 2009. His consulting experience provided him with skills in strategic planning and client management, which he later applied in his roles at Persado.
Education in Telecommunications Engineering
Federico Rossi studied at Sapienza Università di Roma, where he earned a Laurea in Ingegneria delle telecomunicazioni. His studies spanned from 1998 to 2004, equipping him with technical knowledge and analytical skills relevant to his subsequent career in technology and customer success.
Experience in Telecommunications and Engineering
Federico Rossi's early career included a brief tenure as an engineer at THALES ALENIA SPACE in 2004. He also worked at Upstream, where he held the positions of Account Manager from 2009 to 2010 and Account Director from 2010 to 2012. These roles contributed to his expertise in account management and customer relations within the technology sector.