Joe Heck
About Joe Heck
Joe Heck is a Customer Success Director with a diverse background in solutions architecture and engineering, having worked at various companies including NewsCred, Celtra, and Trustpilot. He holds a Bachelor's degree from Rutgers University and has experience in client integration and sales engineering.
Current Role at Persado
Joe Heck serves as the Customer Success Director at Persado, a position he has held since 2023. In this role, he is responsible for ensuring customer satisfaction and success, leveraging his extensive experience in customer engagement and solutions consulting. His work involves collaborating with clients to optimize their use of Persado's AI-driven marketing solutions.
Previous Experience at Persado
Prior to his current role, Joe worked at Persado as a Solutions Consultant from 2022 to 2023. In this capacity, he focused on providing tailored solutions to clients, helping them understand and implement Persado's technology effectively. His contributions during this time supported the company's mission to enhance customer engagement through data-driven insights.
Career Path and Roles
Joe has held various positions in the tech and marketing sectors. He worked as a Solutions Architect at NewsCred from 2019 to 2020, and as a Senior Presales Engineer at Celtra from 2020 to 2021. His experience also includes roles as a Presales Engineer and Senior Solution Consultant at censhare, and as a Client Integration Manager at Trustpilot. These positions have equipped him with a diverse skill set in customer solutions and technical sales.
Educational Background
Joe Heck studied at Rutgers University, where he earned a Bachelor's degree. He furthered his education at Merrimack College, although specific details about his studies there are not provided. His academic background has contributed to his professional expertise in customer success and solutions consulting.
Experience at Trustpilot
At Trustpilot, Joe held multiple roles, including Client Integration Manager from 2015 to 2017 and Sales Recruiter from 2014 to 2015. His work in these positions involved managing client relationships and recruitment, which helped him develop strong skills in customer engagement and team leadership.