Mike Breault
About Mike Breault
Mike Breault is a Senior Customer Success Manager at Persado, with a background in client success and marketing across various companies, including Forrester and SiriusDecisions. He specializes in client lifecycle management and has expertise in utilizing AI language generation platforms to improve client engagement.
Current Role at Persado
Mike Breault currently serves as a Sr. Customer Success Manager at Persado, a position he has held since 2021. In this role, he focuses on enhancing client engagement and driving customer satisfaction. His expertise in leveraging AI language generation platforms contributes to the overall success of client interactions and retention strategies.
Previous Experience at Forrester
Before joining Persado, Mike worked at Forrester as a Sr. Team Leader in Client Success from 2019 to 2021. During his tenure in the San Francisco Bay Area, he was responsible for overseeing client relationships and ensuring successful outcomes for clients, contributing to the company's reputation in the market.
Background in Marketing and Client Success
Mike has a diverse background in marketing and client success roles. He served as Director of Marketing at Arco Cleaning from 2012 to 2015, where he managed marketing strategies. He also held various positions at SiriusDecisions, including Sr. Client Success Manager and Team Leader, focusing on strategic accounts and client lifecycle management.
Education and Expertise
Mike Breault earned a Bachelor of Science in Business Administration with a focus on Marketing Communications-Advertising from Western New England University, completing his studies in 2012. His educational background complements his professional expertise in client lifecycle management, account development, and the use of AI in enhancing client engagement.
Professional Skills and Contributions
Mike possesses strong skills in client lifecycle management and account development. He has played a key role in driving growth and retention within Fortune 500 enterprise software accounts, demonstrating his ability to manage complex client relationships effectively and contribute to organizational success.