Pantelis Lalaounis
About Pantelis Lalaounis
Pantelis Lalaounis is an Information Technology Engineer based in Athens, Greece, with extensive experience in IT support and management. He has worked for various organizations, including Persado and General State Archives of Greece, and holds multiple certifications in technology and networking.
Work at Persado
Pantelis Lalaounis has been employed at Persado as an Information Technology Engineer since 2018. In this role, he oversees IT operations for the EU main operations center located in Athens, as well as remote locations in London, Rome, Milan, and Paris. His responsibilities include managing administrative tasks for various systems and providing cross-platform support for both Windows and macOS environments.
Previous Experience in IT
Prior to his current role at Persado, Pantelis Lalaounis held several positions in the IT sector. He worked as a System Administrator at the General State Archives of Greece for seven months in 2009. In 2017, he served as IT Manager at PURPLE SEA LIMITED for three months. Additionally, he worked at SmartWare S.A. as IT Support from 2008 to 2012, accumulating four years of experience in that role.
Education and Expertise
Pantelis Lalaounis holds a Bachelor of Science degree in Computers and Informatics Engineering from the Technological Educational Institute of Lamia, which he completed from 2002 to 2006. He has also achieved several certifications, including the Apple Certified Associate Mac Integration 10.13 in 2019, CCNA - Cisco Certified Network Associate, and FWL - Cisco Fundamentals of Wireless Networks from HAU.
Technical Skills and Support
Pantelis Lalaounis provides cross-platform support for Windows 7/10 and macOS 10.12 and above. He acts as Tier 1 and Tier 2 support, managing a high volume of incoming tickets. His technical expertise includes managing systems such as MS Active Directory, Google Suite, OKTA, and various collaboration tools like Atlassian Confluence, Slack, and Zoom. He also handles AV support for video conferencing using BlueJeans and Cisco video conferencing systems.