Shane O'connell
About Shane O'connell
Shane O'Connell is a Customer Success Associate at Persado, with a background in various roles including legal, recruitment, and property management. He holds a Bachelor's degree in Advertising from the University of Tennessee, Knoxville.
Work at Persado
Shane O'Connell has been employed at Persado as a Customer Success Associate since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring clients effectively utilize the company's AI-driven marketing solutions. His responsibilities include managing client relationships and providing support to optimize the use of Persado's platform.
Education and Expertise
Shane O'Connell studied at the University of Tennessee, Knoxville, where he earned a Bachelor's degree in Advertising from 2016 to 2020. Prior to that, he attended Gonzaga College High School from 2012 to 2016. His educational background provides him with a solid foundation in marketing principles and customer engagement strategies.
Background
Before joining Persado, Shane O'Connell held various positions in different industries. He worked as a Legal Runner at Egerton, McAfee, Armistead & Davis, P.C. for eight months in 2019. He also served as a Recruitment Advisor at Medix™ from 2020 to 2022, focusing on healthcare recruitment. Additionally, he gained experience as a Property Management Intern at Donohoe Real Estate Services in 2018 and as a Building Engineer Assistant at Complete Building Services in 2017.
Previous Work Experience
Shane O'Connell has a diverse work history that includes roles in legal, recruitment, property management, and hospitality. He worked as a Food and Beverage Server at Cherokee Country Club in 2019. His varied experiences contribute to his skills in customer service and relationship management, which are essential in his current role at Persado.