Shruti Chopra, Ccxp
About Shruti Chopra, Ccxp
Shruti Chopra is a Program Manager at Persado, with a background in customer experience and marketing. She has previously held roles at Esri and Infosys Ltd, and holds a BTech in Computer Science and an MBA in Marketing Management.
Current Role at Persado
Shruti Chopra serves as a Program Manager at Persado, a position she has held since 2022. In this role, she works remotely, managing programs and collaborating with teams across various locations. Her responsibilities include driving initiatives and leveraging customer insights to improve business outcomes.
Previous Experience at Esri
Prior to her current role, Shruti Chopra worked at Esri in several capacities. She served as a Customer Experience Lead from 2019 to 2022, focusing on enhancing customer interactions. Additionally, she held positions as a Marketing Research Analyst and Marketing Strategy, Planning and Research Intern, contributing to various marketing and research initiatives.
Career Background at Infosys Ltd
Shruti Chopra began her career at Infosys Ltd, where she worked as a System Engineer Trainee in 2012. She progressed to the role of Senior System Engineer, where she worked until 2015. Her experience at Infosys included a focus on system engineering and project management in the Chandigarh Area, India.
Education and Expertise
Shruti Chopra holds a Bachelor of Technology in Computer Science from Jaypee University of Information Technology, which she completed from 2008 to 2012. She furthered her education with a Master of Business Administration in Marketing/Marketing Management from the University of Illinois at Urbana-Champaign, graduating in 2017. She is also a certified Customer Experience Professional (CCXP), demonstrating her expertise in customer experience management.
Skills and Specializations
Shruti Chopra possesses strong leadership and interpersonal skills, which enable her to effectively drive initiatives and collaborate with cross-functional teams. Her expertise includes data analytics and process improvement, which she applies to enhance customer experiences. She has a passion for defining strategy and conducting research to leverage customer insights for business improvements.