Steve Pritchard
About Steve Pritchard
Steve Pritchard is a Senior Customer Success Manager currently working at Persado, with extensive experience in customer success and finance transformation projects involving SAP and Oracle solutions. He has held various roles at Deloitte and Optimizely, managing significant client portfolios and ensuring technology readiness during transitions.
Current Role at Persado
Steve Pritchard serves as a Senior Customer Success Manager at Persado, a position he has held since 2024. In this role, he focuses on enhancing customer satisfaction and ensuring successful implementation of Persado's solutions. His experience in managing client relationships and understanding customer needs contributes to the overall success of the company.
Previous Experience at Optimizely
Before joining Persado, Steve worked at Optimizely as a Customer Success Manager specializing in Web Optimization from 2021 to 2024. During his tenure, he managed a portfolio of nearly $5 million, overseeing 50 enterprise and mid-market accounts. His responsibilities included ensuring customers achieved their goals through effective use of Optimizely's tools and solutions.
Experience at Deloitte
Steve Pritchard has extensive experience at Deloitte, where he held multiple roles from 2013 to 2021. He started as a Solution Associate and progressed to Solution Analyst and Consultant. His work involved supporting large-scale finance transformation projects utilizing SAP and Oracle solutions. He played a key role in helping clients mitigate technology transition risks and ensuring readiness at go-live.
Education and Certifications
Steve holds a Bachelor of Science degree in Communications Media from Indiana University of Pennsylvania. He also studied Web Design at the University of Phoenix, earning an Associate of Arts in Information Technology. Additionally, he is certified in Optimizely Experimentation Strategy and Implementation, which enhances his expertise in customer success management.