Norelyn Payao
About Norelyn Payao
Norelyn Payao is a Customer Success Specialist with a Bachelor's degree in English and a Master's degree in progress from Surigao State College of Technology. She has experience working in client services and sales across various companies in the Philippines and the United States.
Work at PersistIQ
Norelyn Payao has been employed at PersistIQ as a Customer Success Specialist since 2021. In this role, she focuses on ensuring customer satisfaction and optimizing the user experience with PersistIQ's products. Her work involves addressing customer inquiries, providing support, and facilitating the onboarding process for new clients. PersistIQ is known for its sales engagement platform, and Norelyn's contributions play a vital role in maintaining strong customer relationships.
Education and Expertise
Norelyn Payao holds a Bachelor's degree in English, which she earned from Surigao State College of Technology between 2015 and 2019. She is currently pursuing a Master's degree in English at the same institution, with an expected completion date in 2024. Her educational background equips her with strong communication skills and a deep understanding of language, which are essential in her role in customer success.
Background
Norelyn Payao has a diverse professional background that includes experience in customer service and sales. Prior to her current position at PersistIQ, she worked as a Client Services Representative at LK Virtual Services from 2020 to 2021. She also gained experience as a Sales Agent at iQor from 2019 to 2020. Her work history reflects her adaptability and commitment to customer-focused roles.
Previous Work Experience
Before joining PersistIQ, Norelyn Payao worked at LK Virtual Services as a Client Services Representative for one year, where she handled client interactions and support. Additionally, she spent five months as a Sales Agent at iQor, where she developed her skills in sales and customer engagement. These roles contributed to her expertise in customer success and service delivery.