Ronen Ofek
About Ronen Ofek
Ronen Ofek serves as the Practice Director for SaaS Customer Success at Personetics, where he has worked since 2019. He has extensive experience in software deployment and product management, particularly in AI-based platforms for financial institutions.
Work at Personetics
Ronen Ofek has been serving as the Practice Director for SaaS Customer Success at Personetics since 2019. In this role, he focuses on enhancing customer satisfaction and ensuring successful deployment of AI-based platforms tailored for financial institutions and digital banks. His leadership contributes to the overall success of the company's SaaS offerings in the Greater New York City Area.
Previous Experience
Before joining Personetics, Ronen Ofek held several significant positions in the technology sector. He worked at Allot as Director of Client Solutions from 2006 to 2008. Following that, he served as Director of Product Management & Systems Engineering at AGT International from 2008 to 2010. He also held the position of Director of Professional Services at NICE Actimize from 2010 to 2015, and was Head of Americas Professional Services at Finastra from 2015 to 2019.
Education and Expertise
Ronen Ofek studied at the Technion - Israel Institute of Technology, where he earned a Master of Business Administration (MBA) with a focus on High Tech Management. He also holds a Bachelor of Science (BS) degree in Computer Science, Cinema, and Communication from Tel Aviv University. His expertise includes deploying AI-based platforms and a strong background in software deployment methodologies such as Waterfall, Agile, and Extreme Programming.
Professional Skills
Ronen Ofek demonstrates a proven ability to identify client and market requirements, creating effective solutions that enhance customer satisfaction. He possesses a consistent history of increasing revenues and maximizing profitability through innovative program and product management. His unique blend of hands-on and executive skills enables him to build and lead top-performing teams.
Career Timeline
Ronen Ofek's career spans over two decades in the technology and software sectors. He began as Director of Software Engineering at Atrica from 2000 to 2005, followed by various leadership roles at Allot, AGT International, NICE Actimize, and Finastra. His current role at Personetics marks a significant milestone in his career, focusing on customer success in SaaS.