Shay Sadan
About Shay Sadan
Shay Sadan serves as the VP of Customer Success at Personetics, bringing extensive experience in customer service and project management from previous roles at NICE Actimize. He holds a Bachelor of Science in Computer Science from Reichman University and an MBA from Ben-Gurion University of the Negev.
Work at Personetics
Shay Sadan currently serves as the Vice President of Customer Success at Personetics, a role he has held since 2022. In this position, he focuses on enhancing customer satisfaction and ensuring successful implementation of the company's solutions. Additionally, he has been the Head of Professional Services EMEA since 2018, where he oversees service delivery and customer engagement across the region. His dual roles at Personetics highlight his commitment to driving customer success and delivering value through effective service management.
Previous Experience at NICE Actimize
Shay Sadan has extensive experience at NICE Actimize, where he held several key positions. He worked as a Project Manager from 2005 to 2007, followed by a role as Director of Professional Services from 2008 to 2010. He then advanced to the position of Senior Director of Professional Services for EMEA and CALA, serving from 2010 to 2018. His tenure at NICE Actimize provided him with a solid foundation in project management and professional services, contributing to his expertise in customer success.
Education and Expertise
Shay Sadan holds a Bachelor of Science (BSc) in Computer Science from Reichman University, which he completed from 1999 to 2002. He furthered his education by obtaining a Master of Business Administration (MBA) from Ben-Gurion University of the Negev, where he studied Business Administration and Management in an Executive Program from 2009 to 2011. His educational background, combined with his expertise in cloud computing and enterprise software, equips him with the skills necessary to excel in customer success roles.
Skills and Specializations
Shay Sadan possesses strong skills in requirements analysis, which are crucial for understanding and addressing customer needs effectively. His background in pre-sales indicates his ability to connect customer requirements with technical solutions, facilitating better communication between clients and technical teams. These skills are essential in the software industry, particularly in roles focused on customer success and service delivery.