Sion Khalaf
About Sion Khalaf
Sion Khalaf is a Customer Support Group Manager at Personetics, with extensive experience in customer support and system administration. He has worked in various roles at Ericsson and has a strong educational background in business management and economics.
Work at Personetics
Sion Khalaf has been serving as the Customer Support Group Manager at Personetics since 2021. In this role, he oversees customer support operations and ensures the delivery of high-quality service. Prior to this position, he worked as the Customer Support Team Lead at Personetics from 2019 to 2021, where he managed a team focused on addressing customer needs and enhancing user experience.
Current Role at Ericsson
Sion Khalaf has held multiple positions at Ericsson since 2014. He is currently the Customer Support T2 Manager, a role he has maintained since 2015. His responsibilities include managing customer support teams and ensuring effective communication between technical teams and clients. His tenure at Ericsson spans nearly a decade, highlighting his commitment to customer service in the telecommunications sector.
Education and Expertise
Sion Khalaf has a solid educational background, holding a B.A. in Economic & Management from The Open University, achieved between 1998 and 2002. He furthered his studies with an M.B.A. in Business Management from the same institution from 2003 to 2005. Additionally, he studied Business Management at Webmaster 'John Bryce College' in 1999. His technical expertise includes specialized skills in Red Hat administration and experience with Solaris, as well as proficiency in Linux operating systems.
Professional Background
Sion Khalaf has a diverse professional background that includes roles such as System Integrator, Customer Solution Engineer, and IT Manager. He began his career as a Unix System Administrator at Analog Devices from 2000 to 2002. His experience spans various aspects of customer support and technical management, contributing to his comprehensive understanding of the industry.
Technical Skills and Experience
Sion Khalaf possesses a range of technical skills, particularly in Linux operating systems. He has experience customizing these systems using boot, configuration, and maintenance scripts written in bash. His expertise also includes using various Linux utilities and configurations, such as kickstart and jumpstart, alongside four years of experience with Solaris.