Apolinar Perez
About Apolinar Perez
Apolinar Perez serves as a Client Success Coordinator at Personify Corp, where he has worked since 2017. He has a diverse background in client support and coordination, having previously held roles in software support and various positions at The University of Texas at Austin.
Work at Personify
Apolinar Perez has been employed at Personify Corp since 2017, serving as a Client Success Coordinator. In this role, he focuses on enhancing the customer experience by hosting GoToMeetings with clients to troubleshoot connectivity issues and identify workflow disruptions. He collaborates with internal and external subject matter experts, including teams from Professional Services and Product Development, to ensure client success. Additionally, he coordinates a team of eight technical resources to address customer software issues and monitors the Salesforce case management system to ensure service level agreements (SLAs) are met.
Previous Experience
Prior to his current position, Apolinar Perez worked at Personify Corp as a Software Support Specialist from 2015 to 2017. His earlier roles include working as a Mobility Care Associate at mindWireless from 2014 to 2015 and as a Research Contractor for the Get Schooled Foundation in 2014. He also held several positions at The University of Texas at Austin, including UTurn Peer Mentor, Financial Aid Assistant, Longhorn Link Peer Adviser, and Research Assistant, accumulating diverse experience in client support and academic environments.
Education and Expertise
Apolinar Perez earned a Bachelor of Arts in Sociology from The University of Texas at Austin, completing his studies from 2008 to 2013. His educational background provides a foundation for understanding client needs and enhancing customer experiences. His expertise in coordinating technical resources and managing customer software issues is complemented by his experience in various support roles, allowing him to effectively contribute to client success initiatives.
Skills in Client Management
In his role as Client Success Coordinator, Apolinar Perez is involved in the documentation and revision of client-specific and departmental processes aimed at improving efficiency. He actively monitors the Salesforce case management system to ensure that SLAs are met and coordinates escalated issues to the appropriate resources. His ability to manage client relationships and resolve issues is supported by his collaborative work with technical teams and subject matter experts.