Janna Knapp
About Janna Knapp
Janna Knapp serves as the Senior Director of Professional Services at Personify, a position she has held since 2022. With extensive experience in client delivery and marketing, she has developed a strong background in staff leadership, process engineering, and customer satisfaction.
Work at Personify
Janna Knapp currently serves as the Senior Director of Professional Services at Personify, a position she has held since 2022. Prior to this role, she was the Director of Professional Services from 2018 to 2022, and before that, she worked as the Client Delivery Director from 2014 to 2018. Her tenure at Personify spans multiple roles, showcasing her progression within the company. Additionally, she began her career at Personify as a Senior Project Manager from 2012 to 2014. Throughout her time at Personify, she has contributed to various aspects of professional services and client delivery.
Education and Expertise
Janna Knapp studied Business Management at Lewis University, where she completed her degree in 2010. Her educational background provides a foundation for her extensive career in professional services and marketing. She possesses skills in website content development, proposal generation, and presentation creation. Additionally, she has expertise in conducting customer satisfaction surveys, event coordination, and developing marketing materials that support product and solution sales.
Background in Marketing and Management
Before joining Personify, Janna Knapp held significant roles in marketing and management. She worked as the Director of Marketing at SOURCECORP from 2003 to 2009, where she gained valuable experience in marketing strategies. She also served as the Industry Solutions Marketing Manager at Kofax for eight months in 2011. Her background includes a strong focus on campaign development, market research, and analysis, as well as win-loss analysis.
Leadership and Development Skills
Janna Knapp has a strong background in staff leadership and development. Her experience in various managerial roles has equipped her with skills in process engineering, both as-is and to-be. She has demonstrated her ability to lead teams and develop talent within organizations. Her leadership skills are complemented by her experience in coordinating events and conducting surveys to enhance customer satisfaction.