Marc Schroeder
About Marc Schroeder
Marc Schroeder is a Product Expert II at Personify Corp, with a background in media production and extensive experience in technology and client support roles. He has worked in various positions at companies like Apple, Bazaarvoice, and Blackbaud, demonstrating strong analytical skills and a passion for technology.
Current Role at Personify Corp
Marc Schroeder serves as a Product Expert II at Personify Corp, a position he has held since 2018. In this role, he engages with diverse client environments, managing various hosting methods, customizations, and third-party integrations. He is responsible for handling a high volume of support tickets and bugs, averaging between 150 to 180, which demonstrates his strong organizational and prioritization skills.
Professional Experience
Before joining Personify Corp, Marc Schroeder accumulated extensive experience in the technology sector. He worked at Blackbaud as an Enterprise Solutions Specialist from 2016 to 2018, and prior to that, he was a Client Care Specialist at Bazaarvoice from 2014 to 2016. His career began at Apple, where he held multiple roles, including Sales Specialist and Trainer, from 2008 to 2014. He also worked at Texas Tech University as a Page Designer for nine months in 2007.
Educational Background
Marc Schroeder studied at the University of Houston, where he earned a B.A. in Media Production with a focus on Computer Graphics from 2008 to 2012. He completed his high school education at Cinco Ranch High School, graduating in 2007. His educational background provides a foundation in media and technology, which supports his professional endeavors.
Technical Skills and Interests
Marc possesses a strong analytical mindset and a quick ability to learn new skills, particularly in the dynamic field of Software as a Service (SaaS). His passion for technology extends beyond his professional work, as evidenced by personal projects such as wiring a house with CAT5 for fun. This hands-on experience complements his technical expertise in managing client environments and integrations.