Matthew Garza
About Matthew Garza
Matthew Garza is a Client Success Coordinator at Personify Corp, where he has worked since 2018. He has a background in computer science and has held various roles in the technology and retail sectors, including positions at Rackspace, GameStop, Dell, and Blockbuster.
Work at Personify
Matthew Garza has been employed at Personify Corp since 2018 as a Client Success Coordinator. In this role, he collaborates with the leadership team to compile metrics for company updates. He is responsible for verifying client-reported issues and coordinating with the development team for code-related resolutions. Additionally, he manages the support queue for Personify Community, which requires a comprehensive understanding of the software and web development. Matthew also trains clients and coworkers on new and existing platform functionalities and writes documentation and release notes for bi-weekly software releases.
Previous Experience
Before joining Personify, Matthew Garza held various positions in the technology and retail sectors. He worked at Rackspace as a Summer Intern in 2015 for three months in San Antonio, Texas. He served as a Senior Game Advisor at GameStop from 2010 to 2013. Matthew also worked at Dell as a Pro Support Phone Representative from 2017 to 2018 and at Blockbuster as a Cash Sales Representative from 2008 to 2010. Additionally, he was an IT Representative at Texas State University from 2012 to 2016.
Education and Expertise
Matthew Garza studied Computer Science at San Antonio College from 2009 to 2012, after which he transferred to Texas State University-San Marcos. He completed his Bachelor of Science (B.S.) in Computer Science at Texas State University from 2012 to 2016. His educational background provides him with a solid foundation in software development and technical support, which he applies in his current role at Personify.
Skills and Responsibilities
In his role at Personify, Matthew Garza is responsible for a variety of tasks that require technical expertise and communication skills. He trains clients and coworkers on platform functionalities, ensuring they are well-informed about new features. He also coordinates with members of other product teams to ensure system integration, demonstrating his ability to work across multiple systems. His responsibilities include writing documentation and release notes, which are essential for keeping users updated on software changes.