Paul Hopp
About Paul Hopp
Paul Hopp is a Technical Support Developer and Senior Software Engineer with extensive experience in software development and technical support. He has worked at Dell Technologies and Personify Corp, and holds a CloudU certification, demonstrating his proficiency in cloud computing.
Work at Personify
Paul Hopp has been employed at Personify Corp as a Technical Support Developer since 2014. In this role, he provides technical assistance and support for software-related issues. His responsibilities include troubleshooting and resolving customer inquiries, ensuring smooth operation of software products, and collaborating with other teams to enhance user experience. His tenure at Personify spans 10 years, during which he has contributed to the development of effective support solutions.
Current Role at Dell Technologies
Since 2018, Paul Hopp has served as a Senior Software Engineer at Dell Technologies. He has worked in the Austin, Texas Area for 6 years, focusing on software development and engineering tasks. His role involves designing, coding, and testing software applications, as well as collaborating with cross-functional teams to deliver high-quality technology solutions. His experience at Dell builds on his extensive background in IT development and support.
Professional Background
Paul Hopp has a diverse professional background in software development and technical support. He worked at PDI from 2002 to 2013, gaining 11 years of experience in software development. Prior to that, he spent 5 years at Dell in IT Development/Support from 1995 to 2000. His career spans multiple roles and responsibilities, showcasing his adaptability and expertise in the technology sector.
Education and Expertise
Paul Hopp holds an Associate of Science (AS) degree in Computer Programming from South Suburban College. He has also obtained a CloudU certification, which demonstrates his proficiency in cloud computing concepts. His technical skills include telecommunication protocols such as TCP/IP, HTTP, UDP, and FTP scripts. He possesses expertise in various systems and software, including DMSII, WFL, MPACT EDI, and Harbinger Trusted Link Enterprise.
Technical Skills and Experience
Paul Hopp has extensive experience with a variety of hardware systems, including Tandem Cyclone and Himalaya mainframes, Unisys A-Series, and NCR Tower Series. He is also experienced in using biometric readers and security systems, such as Identix Biometric Readers and Andover Controls. His technical skills and hands-on experience enable him to effectively address complex technical challenges in his roles.