Savannah Jack
About Savannah Jack
Savannah Jack is a Customer Success Specialist at PetScreening, where she has worked since 2021. She previously served as an Animal Care Associate at the Humane Society of Charlotte and holds dual Bachelor of Arts degrees in Political Science and International Studies from Western Carolina University.
Work at Pet Screening
Savannah Jack has been employed at PetScreening as a Customer Success Specialist since 2021. In this role, she collaborates with the product development team to enhance product workflow. She works directly with the assistance animal verification team, providing clarity on HUD, ADA, and FHAct policies to clients and customers. Her responsibilities include handling billing issues, which encompass issuing refunds and responding to credit card disputes using Stripe.
Previous Experience at Humane Society of Charlotte
Before joining PetScreening, Savannah Jack worked at the Humane Society of Charlotte as an Animal Care Associate from 2020 to 2021 for a duration of six months. In this position, she was involved in the care and management of animals, contributing to the organization's mission of animal welfare.
Education and Expertise
Savannah Jack studied at Western Carolina University, where she earned two Bachelor of Arts degrees. She completed her studies in Political Science and Government, as well as in International Studies, from 2016 to 2020. This educational background provides her with a strong foundation in policy analysis and international relations, which complements her current role in customer success.