Shane Carmichael
About Shane Carmichael
Shane Carmichael is a Senior Product Manager at PetScreening, specializing in early adopter product management and process redesign. He has a diverse background in product management and customer onboarding, with previous roles at AvidXchange, Inc. and Apple.
Current Role at Pet Screening
Shane Carmichael serves as a Senior Product Manager at PetScreening, a position he has held since 2023. In this role, he focuses on product management, leveraging his expertise to enhance product offerings and improve user experiences. His responsibilities include overseeing product development processes and collaborating with cross-functional teams to ensure alignment with organizational goals.
Previous Experience at AvidXchange, Inc.
Shane Carmichael worked at AvidXchange, Inc. for a total of six years in various roles. He began as a Senior Integration Project Manager from 2015 to 2018, where he managed integration projects. He then transitioned to Product Manager II from 2021 to 2023, focusing on product management strategies. Prior to that, he was the Manager of Customer Onboarding from 2018 to 2021, where he played a key role in onboarding new clients and ensuring successful product adoption.
Background in Customer Support at Apple
Before his tenure at AvidXchange, Shane Carmichael worked at Apple as a Genius from 2011 to 2015. In this role, he provided technical support and customer service, assisting customers with product-related issues and enhancing their overall experience. His experience at Apple contributed to his strong customer service skills and technical knowledge.
Educational Background
Shane Carmichael studied at the Connecticut School of Broadcasting from 2010 to 2011. During this time, he gained foundational knowledge that would support his career in various roles. Additionally, he served as a Campus Tutor at the same institution for one year, where he assisted fellow students in their learning.
Specialization in Product Management
Shane Carmichael specializes in early adopter product management and process redesign. He has a unique blend of business acumen and technical knowledge, which enables him to drive seamless implementations and continuous improvement. His ability to identify educational opportunities and resolve issues has been instrumental in his career, particularly in fostering high-performing teams.