Nathalie Futrell
About Nathalie Futrell
Nathalie Futrell serves as the Vice President of Operations at Petfolk, bringing over 20 years of experience in the veterinary industry. She is recognized for her strong leadership, operational excellence, and effective communication skills.
Current Role at Petfolk
Nathalie Futrell serves as the Vice President of Operations at Petfolk, a position she has held since 2022. In this role, she oversees operational strategies and initiatives to enhance service delivery and efficiency within the organization. Her responsibilities include managing teams, optimizing processes, and ensuring high levels of customer satisfaction. With her extensive background in the veterinary industry, she applies her skills in operational excellence to drive corporate growth and profitability.
Previous Experience at Banfield Pet Hospital
Prior to her current role, Nathalie Futrell worked at Banfield Pet Hospital as the Field Director of Medical Operations from 2013 to 2016. Based in the Houston, Texas area, she was responsible for overseeing medical operations and ensuring compliance with veterinary standards. Her experience in this position contributed to her development as a strong team builder and effective communicator, skills that she continues to utilize in her current role.
Experience at Southern Veterinary Partners
Nathalie Futrell served as the Regional Operations Director at Southern Veterinary Partners from 2018 to 2022. In this capacity, she managed operational functions across multiple locations in Sugar Land, Texas. Her role involved strategic planning and execution, focusing on operational excellence and team development. This experience further solidified her reputation as a mentor and trainer within the veterinary field.
Education and Expertise
Nathalie Futrell studied at The University of Southern Mississippi, where she earned a Bachelor of Science degree in American Studies, Marine Biology, and Art from 1993 to 1996. Additionally, she attended St Andrews Sewanee. Her educational background provides a diverse foundation that supports her operational expertise in the veterinary industry. With over 20 years of experience, she is recognized for her skills in acquisition management, P&L analysis, and process improvements.
Professional Skills and Attributes
Nathalie Futrell is known for her dynamic problem-solving abilities and decision-making skills. She excels in collaboration and negotiation, which are essential in her operational roles. Her broad skill set includes outstanding communication, organizational, presentation, and management skills. She has a proven track record in achieving high levels of customer satisfaction and effective expense control, contributing to corporate growth and profit increase.