Arnaud Defer
About Arnaud Defer
Arnaud Defer serves as the Director and Manager of the Croix and Villeneuve d’Ascq agencies at Petits-fils, specializing in personalized home care services for the elderly. He has extensive experience in management roles across various companies, including Boulanger and CLICTEL SAS.
Current Role at Petits-fils
Arnaud Defer currently serves as the Directeur - Gérant des agences de Croix et Villeneuve d’Ascq at Petits-fils. He has held this position since 2021, overseeing the operations of two agencies that specialize in personalized home care services for the elderly. His role involves managing a team that provides qualified home care services, including autonomy assistance, meal support, and housekeeping. Defer ensures that these services are available 24/7 and are tax-deductible by 50%, which enhances accessibility for clients.
Previous Experience at Petits-fils
Prior to his current role, Arnaud Defer worked at Petits-fils as the Directeur de l'agence de Villeneuve d'Ascq from 2019 to 2021. In this position, he focused on promoting a philosophy that emphasizes treating elderly clients with respect and joy, avoiding infantilization. His leadership contributed to the agency's commitment to providing high-quality home care services tailored to the needs of clients.
Professional Background at Boulanger
Arnaud Defer has extensive experience at Boulanger, where he held several key positions. He served as Directeur des Services Clients from 2015 to 2017 and as Directeur du Centre de Relation Clients from 2007 to 2010. Additionally, he worked as Directeur produits from 2003 to 2007 and as Acheteur / Chef de Produits from 1999 to 2003. His roles involved managing customer service operations and product management, contributing to the overall customer experience.
Founding Role at CLICTEL SAS
From 2010 to 2015, Arnaud Defer was the Directeur Général - Fondateur at CLICTEL SAS in the Région Hauts de France. In this capacity, he was responsible for establishing and leading the company, focusing on delivering quality services and solutions in the telecommunications sector.
Educational Background
Arnaud Defer has a solid educational foundation in marketing and management. He studied at IUT Metz, where he earned a DUT in Techniques de Commercialisation from 1991 to 1993. He furthered his studies at IAE Metz, achieving a MSG in Marketing et gestion from 1993 to 1995. He also attended ICN Business School, where he completed a Master in Marketing et Gestion Commerciale des Produits from 1995 to 1996.