Lucile Bernard
About Lucile Bernard
Lucile Bernard is a Responsable De Secteur at Petits-fils, where she recruits social care assistants to support elderly individuals and those with disabilities. She holds multiple qualifications in social care, management, and human resources, and has a strong focus on client satisfaction and service quality control.
Work at Petits-fils
Lucile Bernard serves as Responsable de secteur at Petits-fils, a position she has held since 2020. In this role, she actively recruits social care assistants to provide support to elderly individuals and those with disabilities in their homes. She manages client satisfaction and oversees service quality control, ensuring that the needs of clients are met effectively. Bernard conducts evaluations to assess the needs of clients seeking home care services and engages in commercial follow-ups to maintain and expand these services. Her work is centered in the Agence Clermont-ferrand Chamalieres.
Education and Expertise
Lucile Bernard has a diverse educational background in social care and management. She studied at Lycée Sidoine Apollinaire Clermont-Ferrand, where she achieved a BTS et DECESF in Travail social from 2008 to 2011. She furthered her studies at Université Claude Bernard Lyon 1, earning a DIU in Gérontologie from 2016 to 2017. Additionally, she obtained a Licence Professionnelle in Management du logement social from Université Clermont Auvergne in 2012. Bernard also holds a Bachelor in Gestion des ressources humaines from IPAC, completed in 2019.
Background
Before her current role at Petits-fils, Lucile Bernard worked at Pôle emploi as Chargée de relation entreprise for three months in 2019. This position provided her with experience in managing relationships with businesses, which complements her current responsibilities in the social care sector. Her educational and professional experiences have equipped her with the skills necessary to effectively support elderly individuals and those with disabilities.
Achievements
In her role at Petits-fils, Lucile Bernard has successfully managed client satisfaction and service quality control. She collaborates with healthcare professionals to enhance the quality of home care services, demonstrating her commitment to improving the lives of clients. Her ability to conduct evaluations and engage in commercial follow-ups has contributed to the continuity and expansion of home care services in her area.