Elizabeth Moselle
About Elizabeth Moselle
Elizabeth Moselle serves as the Assistant Director of Guest Experience at Philadelphia International Airport, where she focuses on enhancing passenger satisfaction and operational efficiency. With a background in business development and research, she has implemented data-driven improvements and initiatives promoting equity and inclusion in the airport's services.
Work at Philadelphia International Airport
Elizabeth Moselle serves as the Assistant Director of Guest Experience at Philadelphia International Airport (PHL) since 2019. In this role, she focuses on enhancing passenger satisfaction and operational efficiency. Moselle utilizes data analysis to identify areas for improvement in customer experience and operational processes. She has played a significant role in implementing experiential design elements at PHL, aimed at improving the overall ambiance and passenger experience. Additionally, she is involved in initiatives that promote equity and inclusion within the airport's guest experience strategies.
Previous Experience at Fairmount Park Conservancy
Before her current position, Elizabeth Moselle worked at Fairmount Park Conservancy as the Associate Director of Business Development from 2014 to 2018. During her four years there, she contributed to various initiatives that supported the organization's mission. Her role involved developing partnerships and strategies that aligned with the Conservancy's goals, further enhancing her expertise in community engagement and stakeholder collaboration.
Educational Background and Expertise
Elizabeth Moselle studied at the University of Michigan, where she earned a Bachelor of Arts (B.A.) degree in History. Her educational background provides a foundation for her expertise in creating collaborative infrastructure that bridges diverse community groups and stakeholders. This expertise is evident in her work at PHL, where she focuses on enhancing the guest experience through strategic frameworks and community engagement.
Research Associate Role at University of Pennsylvania
Elizabeth Moselle worked as a Research Associate at the University of Pennsylvania from 2004 to 2006. In this two-year role, she gained valuable experience in research methodologies and data analysis. This experience has contributed to her current work in utilizing data to drive improvements in customer experience and operational processes at Philadelphia International Airport.