Leah Douglas, C.M.
About Leah Douglas, C.M.
Leah Douglas, C.M. serves as the Director of Guest Experience at Philadelphia International Airport, a position she has held since 2019. She has a background in fine arts and extensive experience in exhibition management, having previously worked as the Director of Exhibitions at both Philadelphia International Airport and The University of the Arts.
Work at Philadelphia International Airport
Leah Douglas has held significant roles at Philadelphia International Airport (PHL). She served as Director of Exhibitions from 1998 to 2023, where she managed various art exhibitions and initiatives within the airport. In 2019, she transitioned to the role of Director of Guest Experience, focusing on enhancing the overall visitor experience at PHL. Her extensive tenure at the airport spans over 25 years, demonstrating her commitment to improving airport operations and guest satisfaction.
Education and Expertise
Leah Douglas earned a Bachelor of Fine Arts from Tyler School of Art at Temple University, where she studied from 1981 to 1985. This educational background provided her with a strong foundation in the arts, which she applied in her professional roles, particularly in exhibition management and guest experience design. Her expertise encompasses both artistic curation and customer service within the airport environment.
Background
Leah Douglas has a diverse professional background that includes significant experience in exhibition management. Prior to her long tenure at Philadelphia International Airport, she worked as Director of Exhibitions at The University of the Arts from 1989 to 1998. This nine-year role contributed to her skills in curating and managing art exhibitions, which she later applied at PHL.
Achievements
Throughout her career, Leah Douglas has contributed to the cultural landscape of Philadelphia through her roles in exhibition management. At Philadelphia International Airport, she played a key role in integrating art into the travel experience, fostering a welcoming environment for guests. Her leadership in guest experience initiatives has been pivotal in enhancing customer satisfaction at the airport.