Lin To
About Lin To
Lin To is an Information Services Supervisor at Philadelphia International Airport, a position he has held since 2023. He has over eight years of experience at the airport, previously serving as a bilingual receptionist and service representative.
Work at Philadelphia International Airport
Lin To has been serving as the Information Services Supervisor at Philadelphia International Airport (PHL) since 2023. In this role, Lin oversees various information services, ensuring effective communication and assistance for travelers. Prior to this position, Lin worked at PHL as a Bilingual Receptionist from 2015 to 2018, providing support in multiple languages. Lin then transitioned to the role of Service Representative from 2019 to 2023, where responsibilities included addressing passenger inquiries and enhancing customer service experiences.
Education and Expertise
Lin To completed a High School Diploma at Franklin LC, focusing on Humanities/Humanistic Studies from 2004 to 2008. Following this, Lin pursued higher education at the Community College of Philadelphia, where an Associate of Arts (A.A.) degree was obtained in Liberal Arts from 2008 to 2012. This educational background provides a foundation in communication and critical thinking, which is essential for roles in information services and customer support.
Background
Lin To has extensive experience in customer service roles, particularly within the aviation sector at Philadelphia International Airport. Starting as a Bilingual Receptionist, Lin developed skills in communication and cultural sensitivity, which were further enhanced during the tenure as a Service Representative. This background has contributed to Lin's current role as Information Services Supervisor, where these skills are vital for effective interaction with a diverse range of travelers.
Career Progression
Lin To's career at Philadelphia International Airport reflects a clear trajectory of growth and increased responsibility. Beginning as a Bilingual Receptionist, Lin gained valuable experience in customer interaction. The subsequent role as Service Representative allowed for further development in problem-solving and service delivery. In 2023, Lin advanced to the position of Information Services Supervisor, indicating a commitment to professional development and service excellence within the airport environment.