Paul Racz
About Paul Racz
Paul Racz serves as the Director of Technology and Staff Academy Coach at Phoenix Rising Football Club and is a Senior Customer Success Manager at Zoom. He has extensive experience in customer success roles and a strong educational background in business and education.
Current Role at Phoenix Rising Football Club
Paul Racz serves as the Director of Technology and Staff Academy Coach at Phoenix Rising Football Club. He has held this position since 2020, contributing to the club's operations in the Greater Phoenix Area. In addition to his directorial responsibilities, he also coaches youth teams, specifically focusing on players aged U12 to U18. His dual role combines technology management with youth development in soccer.
Professional Experience in Customer Success
Paul Racz has extensive experience in customer success management. He currently works at Zoom as a Senior Customer Success Manager in the Education sector, a role he has occupied since 2020. Prior to this, he was a Customer Success Manager at CampusLogic for one year and served as a Senior Customer Success Manager at Funderbolt for four years. His roles have involved formulating strategic success milestones to enhance customer experience.
Educational Background
Paul Racz has a diverse educational background. He studied at King's College, where he earned a Bachelor of Science in Business Administration and Management from 2005 to 2009. He then attended Caldwell University, achieving a Bachelor of Education in American History from 2009 to 2012. Additionally, he studied International Business at Regent's University London for one year in 2008-2009.
International Teaching Experience
Paul Racz has international teaching experience, having worked as an Assistant Language Teacher with the Japan Exchange and Teaching Program (JET) in Hamamatsu, Shizuoka, Japan, from 2014 to 2015. He also served as an English Language Teacher in the English Program in Korea (EPIK) in Geumjeong-gu, Busan, Korea, from 2012 to 2014. These roles contributed to his skills in cross-cultural communication and education.
Technical Proficiency and Project Management Skills
Paul Racz is highly proficient in various customer relationship management (CRM) systems, including Hubspot, Gainsight, Salesforce, and Totango. He enjoys utilizing project management applications such as Trello, Jira, and Asana to streamline processes and enhance productivity. His ability to network with key contacts outside his area of expertise allows him to resolve complex issues effectively.