Sandeep Chaudhary
About Sandeep Chaudhary
Sandeep Chaudhary is an Assistant Manager at Phoenix Contact India Pvt Ltd, where he has worked since 2012. He has developed procedures to enhance customer satisfaction and has managed significant solar and telecom projects.
Work at Phoenix Contact India Pvt Ltd
Sandeep Chaudhary has been employed at Phoenix Contact India Pvt Ltd as an Assistant Manager since 2012. In this role, he has contributed to various projects, including managing solar installations exceeding 50MW. His responsibilities encompass overseeing rooftop, tin shed, and ground solar projects. Additionally, he has participated in the Global Harmonization Project team, which focuses on standardizing complaint handling procedures within the organization.
Previous Experience at ZTE
Before joining Phoenix Contact India, Sandeep Chaudhary worked as an Engineer at ZTE from 2009 to 2011. His tenure at ZTE took place in Mumbai, Maharashtra, India. During this period, he gained valuable experience in engineering and project management, which contributed to his professional development.
Education and Expertise
Sandeep Chaudhary holds a Bachelor of Technology (B.Tech) degree in Electrical, Electronics and Communications Engineering from Lingaya University, where he studied from 2005 to 2009. He further advanced his education by obtaining a Master of Business Administration (MBA) in Marketing/Marketing Management from Maharshi Dayanand University, Rohtak, between 2013 and 2015. His educational background equips him with a strong foundation in both technical and managerial aspects.
Achievements in Customer Satisfaction
Sandeep Chaudhary has made significant contributions to improving customer satisfaction levels at Phoenix Contact India. He enhanced customer handling procedures, resulting in an increase in satisfaction levels from 80% to 92% over a two-year period. Additionally, he developed a product recall procedure aimed at preventing casualties, demonstrating his commitment to customer safety and service quality.
Project Management and Initiatives
Throughout his career, Sandeep Chaudhary has managed various telecom projects for major companies, including Reliance-JIO, BSNL, Vodafone, Airtel, and Loop Mobile. His work involved civil, erection, and electrical tasks, showcasing his versatility in project management. He also created a web portal for complaint logging, which increased customer direct reach by 60%, further emphasizing his focus on enhancing customer engagement.