Stefan Schäfer
About Stefan Schäfer
Stefan Schäfer is a Service Desk Manager and Incident Manager at Phoenix Contact, where he has worked since 2012. He has a strong background in IT service management and a passion for service, focusing on team performance and process optimization.
Work at Phoenix Contact
Stefan Schäfer has been employed at Phoenix Contact since 2012, serving as the Service Desk Manager and Incident Manager. In this role, he focuses on enhancing team performance while adapting to the evolving needs of the service desk environment. Prior to his current position, he worked as a Service Desk Agent at Phoenix Contact from 2004 to 2011. His tenure at the company spans over 12 years, showcasing his commitment and expertise in IT service management.
Education and Expertise
Stefan Schäfer studied Informatik at Phoenix Contact, completing his education in 2004 after three years of study from 2001 to 2004. His academic background provides a solid foundation for his extensive knowledge in IT service management. He possesses expertise in process optimization, incident management, and change management, which are critical components of effective service desk operations.
Background in IT Service Management
Stefan has a strong background in IT service management, with a focus on implementing various ITSM tools for global use. He adheres to ITIL best practices, ensuring that service delivery aligns with industry standards. His experience includes managing and motivating staff, emphasizing best practices in service and support to enhance overall team performance.
Passion for Service Excellence
Stefan Schäfer demonstrates a passion for service, utilizing the service desk as a platform to showcase this commitment. His approach emphasizes the importance of service quality and customer satisfaction, which are essential in the fast-paced environment of IT support. This passion drives his efforts to continuously improve team dynamics and service delivery.