Sandra L Medina
About Sandra L Medina
Sandra L Medina is a Contact Center Manager at Physicians Immediate Care, where she has worked since 2020. She has a background in computer and information sciences and has held various supervisory roles in the contact center and technical support sectors.
Work at Physicians Immediate Care
Sandra L Medina serves as the Contact Center Manager at Physicians Immediate Care, a position she has held since 2020. In this role, she has been instrumental in supporting the operations of the clinics across the Midwest region. Medina has implemented a multi-channel communication strategy that enhances patient interaction through various platforms, including phone, web chat, and email. Her focus on delivering 'Remarkable Care from the heart' reflects the organization's commitment to patient-centered service.
Education and Expertise
Sandra L Medina earned her Bachelor's degree in Computer and Information Sciences and Support Services from DeVry University, where she studied from 2001 to 2003. This educational background provides her with a solid foundation in technology and information management, which she applies in her current role to improve operational efficiencies and patient communication.
Previous Experience at Aetna
Before joining Physicians Immediate Care, Sandra worked at Aetna as a Quality Department Supervisor from 2018 to 2020. In this role, she was responsible for overseeing quality assurance processes and ensuring that service standards were met. Her experience at Aetna contributed to her skills in managing teams and improving service delivery.
Career Background at U.S. Cellular and Conduent
Sandra L Medina has a diverse career background that includes significant roles at U.S. Cellular and Conduent. She worked as a Technical Support Specialist at U.S. Cellular from 2005 to 2012, where she developed her technical and customer service skills. Later, she served as a Senior Supervisor at Conduent from 2013 to 2017, where she managed teams and enhanced operational processes.