Andrew Lloyd
About Andrew Lloyd
Andrew Lloyd serves as the Director of Customer Success and Strategy at Physna, bringing extensive experience from his previous roles in the UK Ministry of Defence, NATO, and the Royal Air Force. He holds multiple qualifications in leadership, logistics, and defense procurement, and has contributed significantly to NATO's operational guidelines and doctrine development.
Current Role at Physna
Andrew Lloyd serves as the Director of Customer Success and Strategy at Physna, a position he has held since 2021. In this role, he oversees strategic programs and initiatives aimed at enhancing customer engagement and satisfaction. His responsibilities include aligning customer success strategies with the company's overall objectives and ensuring the effective delivery of services to clients.
Education and Expertise
Andrew Lloyd has an extensive educational background in leadership, logistics, and defense procurement. He achieved a Leadership and Strategic Management Diploma Level 7 from the Defence Academy Shrivenham in 1999. He also holds a BSc (Hons) 1st Class in Logistics Management from the University of Lincoln, completed in 2013. Additionally, he has studied Maritime Security at Coventry University and is currently pursuing Defense Acquisition at the US DoD Defense Acquisition University.
Military Experience
Andrew Lloyd has significant military experience, having served in various roles within the Royal Air Force and NATO. He was the Deputy Commander of Force Support for the Multi-National Division in Iraq from 2005 to 2008. He also worked at NATO C3 Agency from 2012 to 2016, focusing on strategic and operational policy. His military career includes leading multinational NATO working groups and overseeing doctrine development for NATO activities.
Achievements in NATO
During his tenure at NATO, Andrew Lloyd chaired and led initiatives to improve interoperability among member nations. He initiated the first NATO-wide plan for doctrine delivery on a four-year cycle, which has been institutionalized within the Alliance. He drives the NATO Force Development Board, linking doctrine with lessons learned and acquisition strategies to enhance operational effectiveness.
Professional Development and Training
Andrew Lloyd has pursued continuous professional development throughout his career. He completed the Royal Air Force Officer and Logistics Specialist Training at RAF College Cranwell, starting in 1987. His training includes advanced studies in Defence Procurement, Project, Programme and Portfolio Management, and Advanced Risk Management, which he pursued from 2004 to 2012 at the Defence School of Acquisition and Support.