Anna Cummings
About Anna Cummings
Anna Cummings is the Customer Service & Operations Manager at Pie Insurance, where she has worked since 2022. With over eight years of management experience in the insurance and financial services industry, she has held various roles at State Farm and Lemonade, focusing on customer experience and team development.
Current Role at Pie Insurance
Anna Cummings serves as the Customer Service & Operations Manager at Pie Insurance, a position she has held since 2022. In this role, she is responsible for overseeing customer service operations and ensuring a high level of customer satisfaction. Her focus on operational efficiency and team development contributes to the overall success of the organization.
Previous Experience in Customer Experience Management
Before joining Pie Insurance, Anna worked at Lemonade as the Customer Experience Manager from 2021 to 2022. In this role, she managed customer interactions and worked to enhance the overall customer experience. Her previous positions at State Farm included roles such as Customer Care Specialist, Licensed Sales Agent, and Underwriting Manager, where she gained extensive experience in customer service and operations.
Educational Background
Anna Cummings studied at Illinois State University, where she earned a Bachelor of Science degree in Organizational Leadership and Communication from 2011 to 2013. Prior to that, she attended Heartland Community College, achieving an Associate of Arts degree in Public Relations, Advertising, and Applied Communication from 2009 to 2011. Her educational background supports her expertise in communication and leadership within the insurance industry.
Management Experience in the Insurance Industry
With eight years of management experience in the insurance and financial services industry, Anna has developed a strong foundation in team leadership and operational management. Her roles at State Farm included Sales Manager, Onboarding & Training Manager, and Personal Lines Underwriter, where she honed her skills in team building and cross-functional collaboration.
Leadership Philosophy and Skills
Anna believes in leading with empathy and establishing mutual trust within her teams. She excels at driving innovation and transformation by connecting strategic goals with execution. As a coach, she focuses on building and developing high-performing teams, leveraging her experience to foster a collaborative work environment.