Bria Hubbard
About Bria Hubbard
Bria Hubbard is a Customer Success Specialist III at Pie Insurance, where she has worked since 2020 in Washington, D.C. She plays a key role in training, problem resolution, and compliance communication within the Customer Success team.
Work at Pie Insurance
Bria Hubbard has been employed at Pie Insurance since 2020, serving as a Customer Success Specialist III. In this role, she acts as the highest point of escalations and serves as an internal help desk resource for the Customer Success team. Her responsibilities include facilitating the resolution process for Insurity help desk tickets, ensuring efficient problem-solving. Additionally, she supports monthly accuracy tracking sessions for new hires, contributing to quality assurance and professional development within the team.
Education and Expertise
While specific educational details are not provided, Bria Hubbard's expertise lies in customer success and support operations. Her role at Pie Insurance involves creating training opportunities and developing resources for the Customer Success team, indicating a strong understanding of team dynamics and training methodologies. Her experience in managing escalations and compliance communications further highlights her proficiency in customer relations and operational processes.
Background
Before joining Pie Insurance, Bria Hubbard worked at the Better Business Bureau as a Dispute Resolution Analyst from 2018 to 2020. In this position, she focused on resolving disputes, which provided her with valuable experience in customer service and conflict resolution. Prior to that, she was a Dispatcher at MV Transportation for five months in 2017-2018, where she likely developed skills in communication and logistical coordination.
Achievements
At Pie Insurance, Bria Hubbard has made significant contributions by proactively creating training opportunities for the Customer Success team. She plays a key role in ensuring compliance with policy reporting by communicating with state bureaus. Her involvement in tracking accuracy sessions for new hires demonstrates her commitment to enhancing quality assurance and professional development within the organization.