Cedric Nicholson
About Cedric Nicholson
Cedric Nicholson serves as the Director of Customer Success at Pie Insurance, a position he has held since 2021. He has extensive experience in customer service and management across various insurance companies, including roles at Mercury Insurance and Esurance.
Work at Pie Insurance
Cedric Nicholson has been serving as the Director of Customer Success at Pie Insurance since 2021. In this role, he oversees customer success initiatives and strategies to enhance client satisfaction and retention. Prior to this position, he held the role of Senior Manager - Customer Success at Pie Insurance from 2020 to 2021. He also worked as a Customer Care Manager at the same company from 2019 to 2020. His tenure at Pie Insurance has contributed to the company's focus on customer-centric solutions.
Previous Experience in Customer Service
Before joining Pie Insurance, Cedric Nicholson gained extensive experience in customer service roles. He worked at Mercury Insurance as a Service Quality Specialist and in Training & Development from 2011 to 2015. He also held various positions at Esurance, including Sales Branch Manager from 2017 to 2019, Customer Service Supervisor from 2015 to 2016, and Performance Coach from 2016 to 2017. These roles provided him with a solid foundation in customer service management and training.
Career Progression
Cedric Nicholson's career has shown a clear progression in customer success and management roles. He transitioned from customer service positions at Esurance to leadership roles at Pie Insurance. His experience spans over a decade, with significant contributions in training, development, and quality assurance in customer service environments. This progression highlights his commitment to enhancing customer experiences across various organizations.
Location and Work Environment
Cedric Nicholson is based in Denver, Colorado, where he has worked at Pie Insurance. His previous roles in customer service also included positions in the San Antonio, Texas Area, and Tampa, Florida. This diverse geographical experience has allowed him to adapt to different work environments and customer demographics.