Frank Malgapo
About Frank Malgapo
Frank Malgapo serves as the Senior Manager of IT at Pie Insurance, where he has redesigned support intake processes and implemented a KPI dashboard. He holds a Bachelor of Science in Computer Science from Kean University and has extensive experience in IT management across several organizations.
Work at Pie Insurance
Frank Malgapo currently serves as the Senior Manager of IT at Pie Insurance, a position he has held since 2023. In this role, he has focused on enhancing operational efficiency through the redesign of support intake and triage processes. He established a 360-reporting KPI dashboard to improve day-to-day operations and facilitate business partner reporting.
Education and Expertise
Frank Malgapo earned a Bachelor of Science degree in Computer Science: Technology from Kean University, where he studied from 1998 to 2003. His educational background has equipped him with the technical knowledge and skills necessary for his roles in IT management and support.
Previous IT Management Experience
Prior to his current role, Frank held several positions in IT management. He worked as the Manager of IT at CentralReach from 2020 to 2023. Before that, he served as the Director of IT at Storage Deluxe for 11 years, from 2009 to 2020. His experience includes leading projects aimed at improving IT processes and team performance.
Key Projects and Initiatives
Throughout his career, Frank has led significant projects that have streamlined IT operations. Notably, he led the Digital Mailroom project, which centralized incoming mail processing, supporting a transition to a remote workforce. He also implemented Role-Based Access Control (RBAC) automations in Okta, which integrated with HRIS to enhance user provisioning and access control.
Early Career and Internships
Frank began his career with various internships and entry-level positions in IT. He worked as an intern at Horizon Blue Cross Blue Shield of New Jersey in 1998 and later held roles at AIG and MCI/Worldcom. These early experiences provided him with foundational skills in customer service and technical support.