Jack Spivey
About Jack Spivey
Jack Spivey serves as the Customer Success Lead at Pie Insurance, where he has worked since 2019. He has a background in psychology, holding bachelor's degrees from Cabrini University and the University of Denver, and has progressed through multiple roles within the company.
Work at Pie Insurance
Jack Spivey has been employed at Pie Insurance since 2019, where he currently holds the position of Customer Success Lead. In this role, he has demonstrated a commitment to enhancing customer satisfaction and driving successful outcomes for clients. Spivey has progressed through four distinct roles within the company, starting as a Customer Success Advocate II and advancing to Customer Success - Resolution III in less than a year. His contributions to the Customer Success Policy Team since March 2022 further highlight his involvement in shaping customer engagement strategies.
Previous Experience at Globus Family of Brands
Before joining Pie Insurance, Jack Spivey worked at Globus Family of Brands as an Inside Sales Specialist from 2012 to 2019. During his seven years in this role, he was based in Littleton, Colorado. His experience in sales provided him with valuable skills in customer interaction and relationship management, which he has since applied in his customer success roles.
Education and Expertise
Jack Spivey holds two Bachelor's degrees in Psychology. He studied at Cabrini University from 2006 to 2008 and later attended the University of Denver from 2009 to 2011. His educational background in psychology contributes to his understanding of customer behavior and needs, which is essential in his role in customer success.
Career Progression
Jack Spivey's career trajectory reflects significant growth and development in the field of customer success. He transitioned from Customer Success Advocate II to Customer Success - Resolution III within Pie Insurance in under a year. His ability to adapt and excel in various roles within the company illustrates his dedication and effectiveness in enhancing customer experiences.