Jaime Gilliam Swartz
About Jaime Gilliam Swartz
Jaime Gilliam Swartz serves as the Vice President of Services and Operations at Pie Insurance, bringing over 25 years of experience in customer experience and operations. His career includes leadership roles at Eventbrite, Lyft, Intuit, GE Capital, and Accenture, as well as five years of service as a Captain in the US Army.
Current Role at Pie Insurance
Jaime Gilliam Swartz serves as the Vice President of Services and Operations at Pie Insurance. She joined the company in February 2023. In her current role, she is responsible for overseeing customer success, operations, and premium audit functions. Her extensive background in customer experience and operations supports her leadership in enhancing service delivery and operational efficiency within the organization.
Previous Experience at Eventbrite
Before joining Pie Insurance, Jaime Gilliam Swartz held the position of Vice President of Global Services at Eventbrite from 2021 to 2022. During her tenure in Nashville, Tennessee, she focused on leading service-oriented initiatives and enhancing customer engagement strategies. Her experience at Eventbrite contributed to her understanding of global service operations.
Professional Background in Customer Experience
Jaime Gilliam Swartz has over 25 years of diverse experience in voice-of-customer programs, customer experience, and shared service operations. She has held significant roles at Lyft, Intuit, GE Capital, and Accenture. Her positions have included Director of Voice of Customer at Lyft and Group Manager at Intuit, where she led service-focused teams and implemented customer-centric strategies.
Military Service and Leadership
Jaime Gilliam Swartz served in the US Army as a Captain in the Signal Corps and Communications Officer from 1992 to 1997. Her military service included assignments at Schofield Barracks in Hawaii and in Seoul, South Korea. This experience provided her with foundational leadership skills and a strong understanding of operations and communications.
Educational Background at West Point
Jaime Gilliam Swartz studied at the United States Military Academy at West Point, where she earned a Bachelor of Science degree in International History from 1988 to 1992. Her education at West Point has contributed to her leadership capabilities and strategic thinking in her professional career.