Jessica Wilkinson
About Jessica Wilkinson
Jessica Wilkinson is a Customer Success Associate at Pie Insurance, with extensive experience in customer service and operations from her previous roles at Arbella Insurance Group. She holds a Bachelor of Science in Criminal Justice and Corrections from Bridgewater State University.
Current Role at Pie Insurance
Jessica Wilkinson serves as a Customer Success Associate at Pie Insurance since 2022. In this role, she focuses on improving customer satisfaction through effective communication and problem-solving skills. She proactively identifies policy issues and collaborates with various departments to ensure timely resolutions. Her approach emphasizes best practices in time management and organization, which enhances overall customer service efficiency.
Previous Experience at Arbella Insurance Group
Jessica Wilkinson has extensive experience at Arbella Insurance Group, where she held multiple roles from 2010 to 2021. She began as a Customer Service Representative from 2010 to 2014, followed by a position as a Claims Specialist from 2014 to 2015. She then advanced to a Personal Lines Specialist from 2015 to 2018, and finally served as a Senior Operations Specialist from 2018 to 2021. Throughout her tenure, she contributed to improving customer service and operational processes.
Early Career at Jenny Craig
Before her time at Arbella Insurance Group, Jessica Wilkinson worked as a Program Director at Jenny Craig from 2007 to 2009. In this role, she was responsible for overseeing program operations and supporting client needs. This experience helped her develop skills in customer engagement and program management.
Education and Academic Background
Jessica Wilkinson studied at Bridgewater State University, where she earned a Bachelor of Science degree in Criminal Justice and Corrections. Her studies spanned from 2001 to 2006, providing her with a foundational understanding of criminal justice principles that may inform her professional interactions and decision-making.