Nicole Mc Donald
About Nicole Mc Donald
Nicole McDonald is a Customer Success Specialist with extensive experience in customer support and education. She has worked at various organizations, including Pie Insurance and VIPKID, and holds degrees in International Relations from the University of Colorado Boulder and University College Dublin.
Current Role at Pie Insurance
Nicole McDonald currently serves as a Customer Success Specialist at Pie Insurance, a position she has held since 2021. In this role, she focuses on enhancing customer satisfaction and ensuring that clients receive the support they need. Her experience in customer success enables her to effectively address client inquiries and foster positive relationships.
Previous Experience at Pie Insurance
Before her current role, Nicole McDonald worked at Pie Insurance as a Customer Success Advocate II for seven months in 2021 and as a Customer Success Associate for nine months from 2020 to 2021. In these positions, she contributed to the company's customer service initiatives and helped improve client engagement.
Teaching Experience
Nicole McDonald has teaching experience from her time at Nakornpayap International School in Chiang Mai, Thailand, where she worked as an English Teacher from 2018 to 2019. Additionally, she taught English at VIPKID from 2019 to 2020. These roles involved developing lesson plans and engaging with students to enhance their language skills.
Education and Academic Background
Nicole McDonald earned her Bachelor's degree in International Relations and Affairs from the University of Colorado Boulder, where she also completed a minor in French. Her studies spanned from 2013 to 2017. Additionally, she studied International Relations and Affairs at University College Dublin for 11 months, achieving another Bachelor's degree in 2016.
Early Career Roles
Earlier in her career, Nicole McDonald held several positions at the University of Colorado Boulder. She worked as a Community Assistant from 2014 to 2015 and served as an Usher at Macky Auditorium from 2014 to 2016. These roles contributed to her development in organizational and interpersonal skills.