Cameron Klapwyk
About Cameron Klapwyk
Cameron Klapwyk serves as the Vice President of Customer Experience at PiinPoint, where he has held various roles since 2019. His extensive background includes experience in non-profit management, communications, and customer relations, marked by his strong emotional intelligence and communication skills.
Current Role at PiinPoint
Cameron Klapwyk serves as the Vice President of Customer Experience at PiinPoint, a position he has held since 2023. In this role, he oversees the delivery of custom solutions to various leading brands, including LCBO, TJX, H&R Block, Sobeys, Tim Hortons, and Parkland. His responsibilities include ensuring that customer experience strategies align with organizational goals and enhancing client satisfaction.
Previous Positions at PiinPoint
Prior to his current role, Cameron held two significant positions at PiinPoint. He was the Director of Customer Experience from 2019 to 2021, followed by the role of Director of Key and Strategic Accounts from 2021 to 2023. In these roles, he contributed to the company's growth and customer engagement strategies, focusing on key account management and enhancing the overall customer experience.
Education and Expertise
Cameron Klapwyk has a strong educational background. He earned a Bachelor of Arts in History from the University of Guelph, followed by a Master of Arts in History and International Development from the same institution. He also completed a Post-Graduate Certificate in Career Development Practitioner at Conestoga College. Additionally, he studied Introduction to Web Art and Design at OCAD University, which complements his diverse skill set.
Diverse Work History
Cameron's professional experience spans various sectors, including non-profit management, curriculum development, and refugee settlement. He has worked in roles such as Communications Assistant at the Christian Reformed Centre for Public Dialogue, Refugee Program Associate at World Renew, and Communications and Marketing Manager at Prison Fellowship Canada. His background reflects a commitment to community engagement and support.
Skills and Attributes
Cameron is recognized for his exceptional emotional intelligence and communication skills, which set him apart in his field. He excels at building relationships across various stakeholder groups and has a talent for transitioning between high-level strategic planning and detailed project execution. These skills contribute to his effectiveness in managing customer experiences and fostering collaboration.