谢辛宁
About 谢辛宁
Xie Xinning serves as the General Manager of the Customer Operations Department at Ping An in Shanghai, China. With a background in economics and insurance, he has successfully implemented innovative strategies in customer engagement and private domain management in the insurance sector.
Work at PING AN
Currently, the individual serves as the General Manager of the Customer Operations Department at PING AN, a position held since 2019 in Shanghai City, China. In this role, they have pioneered the private domain management strategy within the insurance sector, establishing a new private business team from the ground up. Their leadership has led to significant achievements, including the implementation of a customer benefit system that caters to over 20 million users and the exploration of joint operation solutions with other industry units within Ping An Group, fostering cross-industry collaboration.
Previous Experience at Tata Consultancy Services
From 2010 to 2014, the individual worked as a Sales Director at Tata Consultancy Services in Beijing City, China. During this four-year tenure, they were responsible for driving sales strategies and managing client relationships, contributing to the company's growth in the region. This experience provided a strong foundation in customer operations and sales management.
Education and Expertise
The individual holds a Bachelor’s degree in Economics, majoring in Information, from Central University of Finance and Economics, where they studied from 1997 to 2001. They further pursued a Master’s degree in Insurance at the same institution, completing their studies part-time from 2004 to 2007. This educational background has equipped them with a solid understanding of economic principles and the insurance industry.
Career at PICC Life Insurance Company Limited
Prior to their role at Tata Consultancy Services, the individual served as a Senior Business System Analyst at PICC Life Insurance Company Limited from 2006 to 2010 in Beijing City, China. In this capacity, they contributed to the development and analysis of business systems, enhancing operational efficiency and supporting the company's strategic objectives.
Achievements in Customer Engagement
In 2020, the individual successfully added 13 million WeChat users, achieving a 3% conversion rate of active customers. They also enhanced customer engagement by implementing a system that facilitated over 10 interactions per user. These initiatives have significantly improved customer satisfaction and loyalty within the organization.